BWB Business Member KAREN BOWEN (MKH) a Quick Profile by Tom Kernaghan

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You’re at the centre of it all. Your potential influence, that is. For Karen Bowen and her team at ManagerKnowHow (MKH), high leadership effectiveness begins with personal mastery and radiates outward to impact all aspects of life and work. It’s about harnessing self-awareness to maximum effect in all decisions and situations, and Karen has seen many of both. She has over 25 years of combined experience in leading teams, understanding organizations, and helping leaders to transform their cultures and improve their performance. 

Originally from Nova Scotia, Karen has a BA in English from St. Mary’s University, an MA in Leadership from Royal Roads University, and a Certification in Adult Continuing Education (CACE), in addition to myriad certifications in standardized tools for behavioural and workplace assessment. Her own leadership roles encompass many descriptions, including, among others, teacher, planner, designer, and coach. Always striving to live and lead holistically, Karen is also a fitness trainer and yoga instructor, and an outdoor enthusiast. She is a woman who knows the sphere and nature of her influence. 

So we were thrilled she took some time to share some wisdom from her work. 

Let’s jump right in at the MKH Model. In the centre of the circle is “Leading Self.” What, fundamentally, are managers looking to acquire when they come to MKH — in terms of self-awareness and skills — and what is often their ultimate goal?

Great question, and the importance of self-awareness is becoming more recognized as the absolutely essential first step in leadership. Leaders and teams that look for a deeper understanding of who they are express curiosity about how they show up, and what aspects of personality, emotional intelligence, values, biases (just to name a few) impact their interactions with both themselves and others. It is critical to recognize that understanding oneself does not mean judging or labelling any aspect of who we are as “good” or “bad.” Rather, it is an exploration in why and how we perceive our world around us, how that impacts our relationships, and the leverage points where we can increase our effectiveness. Astute managers, leaders, and teams show inquisitiveness, tolerance, and open-mindedness when exploring self-awareness.

Having worked in a variety of organizations myself, I am keenly aware of the vital role leaders play in setting and influencing the organizational culture. Another term about your brand stuck out for me: “Workplace Culture Partner.” What does that mean in terms of the collaborative exploration you undertake with leaders?

When I chose “workplace culture partner” as a descriptor, it came from experiences  where I was asked to “fix” things, or to “solve” issues commonly referred to as “dysfunction.” In our world of quick fixes, there can be a perception that I come in, deliver a workshop, and somehow make a culture better. While learning opportunities can be a powerful part of any team initiative, the work really happens on the ground, in the day-to-day interactions, communications, processes. For example, I can teach people communication skills, but I can’t teach them to be good communicators; that is a personal commitment individuals need to undertake. 

Positive culture is not a finite problem or endgame that can be solved and forgotten about; it is an ongoing challenge you keep working at every day. I often refer to “sticky issues,” a term I learned in my Human Systems Dynamics certification. Sticky Issues are those ones that will not stay solved, that are complex, and that can only be influenced by those directly involved in them. By this definition organizational culture is a sticky issue. 

I am a partner in the process of learning new skills, identifying the positive patterns that you want to foster, and then fanning and supporting change through dialogue and intervention. I help to leverage “pockets of positive deviance” and coach you through the inherent challenges of change, but I cannot “fix” your culture. That is up to you and everyone in your organization to recognize and get on board with. Pursuing excellence can be simple in premise but it is not easy to do, and it requires persistence. I offer support.

Having worked with a few leadership coaches in my career, I know this journey can be complex and challenging, but also highly rewarding. What drew you to this work? Can you point to events in your life, or did you have an innate desire to help others?

My journey was indirect, with many twists and turns, as most are. In my very first “real” job I was involved in supporting customers and training. The first eight years of my career were spent with a payroll company, and I travelled the Atlantic Provinces connecting with our customers, supporting them, and helping them to learn the system and manage the change. Then I shifted completely to managing internal training and on-boarding the company’s new employees for a few years. 

I have been heavily involved in technology, foreign exchange, and most recently healthcare. My industry background is a bit eclectic, but the thread was always helping others to succeed. Through my direct experience in managing and leading teams, I realized I have a passion not for being the manager, but in helping other leaders. I often joke that I tried to leave my career a few times, but it kept finding me, which is as close to a calling as I can imagine. And while my technical knowledge and my understanding of leadership in human systems allow me to design high-quality and powerful sessions, I feel it is my empathy, vulnerability, and compassion for those leading in complexity that keep me successful in this field. 

I am fulfilled by watching people grow, shift, and stretch into their effectiveness and potential. I learn every single time I interact with my clients, and the richness I receive from working with amazing people, teams, and leaders inspires me to continue to grow, fail, and stretch into my own personal leadership as well. I am so blessed to love what I do!

This is a short one. What do the terms balance and well-being mean to you? 

Can I “LOL” here? I think the answer to this could be very long. However, in short, and to me, balance is all about feeding your mind, your body, and your soul. If one is neglected, the others will suffer, and it is incredibility difficult to be optimistic and resilient if you are off-balance. I also think this is personal, so I would not define balance for anyone but myself. For example, what is the best work-life balance for me may not be the same for another. And I think the two are very closely linked: knowing what balance means you is, in my opinion, the foundation of well-being. 

There is a myriad of ways to support your own well-being. Reflecting on the areas and strategies that will support you is key. Well-being is honouring all aspects of health: physical, emotional, mental, and perhaps spiritual. This includes high-quality and positive relationships with yourself and others. As for myself, if I am unwell in any of these categories it directly impacts my sense of well-being. Being balanced feeds into my well-being. And if I find myself unhappy, I look to where I am lacking balance. 

While MKH operates mainly in the realm of business-to-business, you are offering a public course in March 2019 called “Essential Facilitation Skills.” Tell us a bit about this event. What sort of experience are people in for? 

I am very excited about bringing this course to the general public. During my sessions and workshops, clients often ask me where I learned to be “such a good facilitator” and if I know of a course that will help them to better manage groups, teams, and sometimes individuals, in various scenarios. It could be a team meeting, a larger training session, or something as simple as a project update or a workshop to gather ideas. 

The theme of the event is that many people “wing-it” without process and techniques that support good group management. I am looking forward to sharing what I have learned over the years on how to have a strong presence in a room and allow flexibility for exploration and structure/agenda management at the same time. Also how to create activities that have an element of fun, but are practical and effective for solving problems, identifying goals, or generating ideas. The biggest concern, not surprisingly, is how to manage the different personalities that show up, sometimes in a challenging way, and how to avoid “derailment” due to personality conflicts, power dynamics, or the context that each individual brings. 

As an aside and little sneak peek, the premise is to always find a way that allows individuals to retain their dignity; every interaction should be based on kindness and grace. We go through all of this, and more, in this course! I also have a passion for making BIG topics digestible and as simple as possible. Participants will walk away with templates, tools, and techniques they can use immediately, regardless of their experience. My hope is to help others become confident and effective in any type of scenario involving groups.

We are also looking to develop “sister” workshops to this event, including “Meeting Management” and “Presentation Skills,” to cover any type of organizational meeting and/or speaking engagement. Stay tuned! 

The link to Essential Facilitation Skills is here.

Our last question is always a playful one. Care to share a fun fact about yourself that most would not know? It can be a personal tidbit, a habit, or a story, etc. 

Hmm, this is hard, as I am a very transparent person and a bit quirky, so hopefully my sense of fun and humour is obvious. I love to laugh! I have a deep love for animals and can lose hours watching silly pet videos. And I have been known to make my own here and there with my two cats or my pug (he loves cameos in my desk yoga videos). 

As my company can be seen as very corporate focused, I would like to share my interest and curiosity around how we connect more deeply as human beings and how extremely powerful simple compassion and touch can be. Currently I am working on my certification in Thai Yoga Massage, and when I teach my fitness classes my participants are gracious enough to let me practice with them — so much so, I think the reason they show up for the tough classes is to enjoy the relaxing head massage at the end! 

Thank you so much for the opportunity to share a bit more about what I do and who I am!

Contact Karen at Karen@managerknowhow.com, or learn more on the web via our  Website,  Facebook, Twitter, and LinkedIn.

 

Tom Kernaghan, owner of Oak Writer
I write stories about people, businesses, and communities so that people will remember what makes them uniquely powerful.
Tell me your story!

(250) 863-6297
oakwriter.com

 

BWB Business Member JOLANDA HIMMELSTEIN a Quick Profile by Tom Kernaghan

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Relax, release, and recharge. If this sounds straightforward and doable, then you already have an idea of how Jolanda Himmelstein works and what she offers. For Jolanda, a multi-skilled holistic practitioner and owner of Health Flows, balance and well-being do not have to be complicated or out of reach. It is about addressing whatever is keeping our energy from flowing nicely. But then, she has been on the path of supporting people for years. 

After growing up in Switzerland, Jolanda studied in Germany, Taiwan, and China, and also taught in Hong Kong and Singapore. Her passion for Asian culture and her life as a mother inspired her to explore the mind-body connection and how to encourage a person’s innate healing powers to bring balance to any disharmonies. She has certifications in sound therapy, Jin Shin Jyutsu®, Access Bars®, foot reflexology (RCRT certified), and is an experienced Qi Gong teacher. Fluent in four languages, Jolanda originally loved working with children and adults as a language teacher. Today, describing herself as a “global citizen who endeavours to listen to the voice of her heart,” she offers illuminating classes and workshops to help others get in touch with themselves and pursue ongoing health and well-being.  

So we are thrilled she has shared some of her wisdom with us. 

In preparing for this profile, I noticed one term kept popping up — “gentle.” This appears to be not only an essential element of your approach but also something clients seek and appreciate. What, in your experience, is not gentle in people’s lives that they seek your services?

As we all know, not every experience in life is a gentle one. That in itself needn’t be a problem, as we sometimes grow stronger in the face of adversity. It only becomes a problem when a person loses a sense of who they are and believe what others say about them. This happens often during childhood. When people internalize others’ harsh opinions or judgments, they tend to become unkind towards themselves through their thoughts and actions, often unaware of the root cause of their behaviour. 

I believe in creating a safe environment for my clients and students where gentleness is a crucial element. Any challenge that a client brings — be it physical, mental, or emotional — can be seen as a hardening, a stagnation of energy. A gentle approach will encourage the innate healing powers within an individual to become stronger, similar to warm sunshine encouraging the frozen water in an icicle to melt and the water to flow again.

Your services all serve to restore health through awareness, harmony, and transformation. One discovery, in particular, piqued my interest. The translation of Jin Shin Jyutsu breaks down into “human being,” “creator,” and “art.” I love this language connection suggesting people create their own lives through one or more of the modalities you offer. What’s the first thing you look for when an individual comes to you?

When I meet a client, there is more than one consideration going on at the same time. Firstly, I am always excited about meeting another fascinating human being who is led to my practice and ready for more harmony in their life. Simultaneously I learn about the obvious reason why a person comes to see me, such as a severe pain somewhere in the body. I observe and listen with all my senses to pick up some indication of the hidden reason behind that physical discomfort. Often there is an imbalance in the person’s life they are less conscious about, which needs support. This helps me decide which kind of treatment to start out with. Usually I receive more information on how to help an individual during the course of their treatment. This can lead to choosing some sound healing during a hands-on modality, for example.

Having lived in many cultures, you must have found some deeply common aspects of being human that connect us, even as our individual expressions of them vary. Fundamentally, how would you define or describe balance and well-being? 

Allow me to answer this with a metaphor from my Qi Gong classes. We can find balance when we fully exhale what we no longer need and, reaching the turn of the breath, welcome the new breath to freely flow into us, with all the goodness from the earth and the universe (heaven). If there is no resistance anywhere in this process, we are living true to our heart, we are at peace, and thus at home in well-being. Clothes, customs, and beliefs can differ depending on culture, but essentially human beings are in similar situations, experiencing some hiccups, metaphorically speaking, and striving for balance and well-being.

I’m curious about your decision to move from Europe to Asia. What inspired you to embark on such a journey? Was it something about life in Europe that motivated you, something fascinating about Asia, or both? 

It’s all a matter of perspective. For some of my friends in Switzerland, studying in Germany seemed unimaginable. Others felt living in Asia was a big deal. To me, none of those moves — which were motivated by a good university, Chinese language studies, and following my boyfriend, later my husband — were any different from someone choosing this career or that partner. However, it did take a great deal of effort to apply for immigration in Canada (especially since we needed background checks in half a dozen countries where we had lived), uproot our family in Hong Kong, and move to Kelowna. But then again, it was just another stage in life. Personally, I am very grateful for all the stages that led me here, to the beautiful Okanagan! I have happily put down roots in Kelowna. Will there be another move some time? Who knows?

As you may know, we like to finish our profiles with a fun fact about our members. Would you care to share something personal about yourself most would not know? 

Over twenty years ago, when I lived in Singapore, I was on TV playing in the Pyramid Game, a local quiz show. I lost in the first round, but people recognized me in the street afterwards. All in all it was a very interesting experience!

Health Flows is located in beautiful Magic Estates, Kelowna

www.healthflows.ca

info@healthflows.ca

txt/ph 250 718 5565


Tom Kernaghan, owner of Oak Writer
I write stories about people, businesses, and communities so that people will remember what makes them uniquely powerful.
Tell me your story!

(250) 863-6297
oakwriter.com

BWB Business Member ELIZABETH BEEDS a Quick Profile by Tom Kernaghan

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Let loose and find your childlike self, where all things are possible! This is just one of the many wonderful messages you will find on Elizabeth Beeds’ engaging Interior Wellness Show videos, which clearly convey that the quest for health is not only necessary for an enjoyable life, it’s doable and fun right now! But then, Elizabeth knows this stuff inside and out. With over 25 years of experience as a yoga instructor, wellness coach, business trainer, event planner, and the publisher and editor of Interior Wellness magazine, she knows how to inspire individual and community wellness.
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BWB Business Member SHRI ANANDA a Quick Profile by Tom Kernaghan

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For Shri Ananda, the path to peace starts by journeying inward and holding a lamp to our lies. He has walked this road, knows the signs, and carries a light to help others find their way toward healing. As a spiritual life coach and the visionary founder of Wellness Realization, a multifaceted company committed to supporting peace, love, and self-discovery, Shri understands there are many ways to find and tell our truths, but first we must awaken to the damaging stories we keep repeating and write new ones. 

This may sound daunting, but Shri can help. An inspirational speaker, storyteller, certified Kripula yogi, Komya Reiki master, musician, filmmaker, and retreat host, Shri has 25 years of experience in guiding people through their fears and out of harmful cycles. The author of the bestselling book The Road to Resiliency, his poignant tale of abuse and struggle, Shri (née Troy Payne) has also found other forms of powerful expression through his band, Aside from Sorrow, and his award-winning film debut, Out of the Darkness. And there is more to come. 

So we were thrilled Shri shared some gems of wisdom he has gathered along the way. 

Shri, when I heard your story at BWB’s Storytelling Tuesday a couple years ago, I found it compelling and moving. Most of us have places in our past we avoid at all costs. What is it about pain and fear that we cling to them so fiercely, to the detriment of our well-being? What do we imagine will happen if we let go? 

Fear is the expectation of pain. The pain may be psychological or physical.

Clinging to fear is based on habit, whether it is from a more ancient form of habit like instincts passed along for millions of years — the habit of involuntary reactions — or newer types of fear formed in this very lifetime. It is rooted in our lack of presence — the inability to be here in this moment. You see, each one of us has approximately 60,000 thoughts each day, so we are a little distracted. When we become emotionally hijacked with an energy such as fear, these thoughts take us to one of two places: past pain stories or future fear.

Fear being a habit can be broken, or the mind can be trained to see the world differently, without fear arising. The mind will draw a person back into the same dynamic over and over. The only way to get out of it is to interrupt the pattern and change your ways of thinking. I am actually dedicating an entire retreat to “Releasing the Fear” in May. 

What also speaks to me about your story and work is the courage and calm you maintain. You seem to embody balance. What is one of the first things you look for when helping a new client face fear and move toward realizing their own wellness?

Thank you for those words. One of the first things that I explore with a new client is identifying their rituals of creating presence. Since we can only effectively work with the present moment, how do you find it or come into it? There are so many beautiful practices to finding presence or dropping into “heart space,” as I like to call it — the natural state of who we really are. A walk in nature, breathing and meditation practices, yoga, even art, food, or music can help us arrive to the present moment. 

I once read “writing is rewriting.” In my work, I am keenly aware of this truth. Life is an ever-changing story, and yours appears to be evolving in a rich variety of ways. What does change mean to you, personally and with respect to the world at large? 

I like that you used the word evolving in your noticing. The change that unfolds in our lives as individuals and as a collective is our evolution. Think about it for a moment: the biggest shifts, growth, and expansion you have experienced mentally, emotionally, and spiritually, were birthed from your ability to navigate your way through the change that unfolded in your life story. It is in our ability as a global collective to change the current systems, structures, and stories on the planet that no longer serve us. The level or degree of change that we embrace collectively around those issues shows us our cultural and global evolution.  

I see you have a new film in development right now. This is exciting! Tell us a bit about it, and how the community might help. 

I am very excited to be working toward producing a feature film around healing the wounded child who resides inside of us — an archetype of our inner child. The wounded child is created by a childhood pain story that is unresolved or unhealed and impacts who we are as adults in almost every aspect of our lives. This film explores some powerful content and I do need the help of my community to keep the project moving forward. At this moment I am raising funds to develop demo content and launch Phase 1. To learn more about the film and how you can help, or if you feel called to donate, please visit http://wellnessrealization.com/films.

We like to finish our profiles with a fun fact or quick quirk about each member, something our readers may not know. Do you care to share? 

I have such a love for songwriting and music that I have organized over 11,000 songs into 400+ themed playlists. Music is one of the most powerful forms of storytelling we have. 

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Website: http://wellnessrealization.com
Email: shri@wellnessrealization.com
Phone: 403-999-6976

Tom Kernaghan, owner of Oak Writer 

I write stories about people, businesses, and communities so that people will remember what makes them uniquely powerful.
Tell me your story!

(250) 863-6297
oakwriter.com

BWB Business Member HEATHER HENDERSON a Quick Profile by Tom Kernaghan

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If it takes a village to raise a child, sometimes a farm can help to grow a community. As a certified therapeutic riding coach, a graduate of hotel and food administration, and the founder of Arion Therapeutic Farm, Heather Henderson knows about cultivating memorable, nurturing experiences. Starting Arion as a horseback riding program in 2009, Heather’s dream of inspiring physical wellness soon evolved into a vision of building a larger facility where anyone from tot to senior could visit a natural environment, be themselves and gain a sense of belonging, and reach their personal potential — ultimately for a better society.

Spend some quiet time with the animals. Volunteer to work on the grounds while the birds sing above. Join in on a cooking class. Sip tea with a friend in the café of the new Creative Centre. Connect with others facing similar challenges. For Heather, the way to sustainable well-being is through the empowerment born of heartfelt choices, shared experiences, and fun participation. Everyone who comes through the gates leaves feeling better.

Many individuals and organizations in Kelowna share her vision. She has seen the Arion community thrive with visitors, partners, and sponsors, and they are poised for growth in the coming year. So we were excited Heather took some time to tell us about herself, Arion, and some wonderful plans for the future.

First of all, what a fantastic world you’ve created! What struck me was the broad, inclusive nature of the farm. You have something for participants and volunteers of all ages, and yet there’s a common goal at the heart of it: well-being. What does this term mean to you?

My experience has taught me that well-being is all about how you feel, and feeling a part of something, and that can mean something different for everyone. That’s what appealed to me about focusing not on rigid programs but broadly on a facility as a safe place to come and create your own meaningful experience. Whether it’s riding, visiting the horses and helping in the riding lessons, or weeding the garden, we encourage visitors and members to come and go freely, to enjoy their time here in whatever way matters to them.

What always bothered me about many stop-and-start programs is not only that their effects are not lasting, but they aren’t inclusive; they’re limited by diagnostic and demographic factors. As a result, some with challenges fall through the cracks. I saw the need for a community where people could be at ease, develop at their own pace, and empower themselves to become healthier and happier members of society. It was more important to offer a place regardless of program funding. The place is what is healing to everyone!

We’ve had stressed-out adults, at-risk youths, and special needs children come here, and each one has a unique experience. Some come for a quick ride, some to quietly feed the horses, and others volunteer full-time for months. I’ve seen people come here for years, eventually offering tours to new visitors. There are no time restrictions. And the door is always open for people to return, as well as their family members, like being part of a little town. For some, just being here and away from their troubles for an hour is enough. It’s like watching a silent therapy session. People simply want to feel better, and seeing them find creative ways to do that is a big part of the fun and satisfaction for me.

I’m always fascinated by people’s journeys and the motivations that have compelled them along the way. What inspired you so deeply to create this space and help others?

In Bermuda, where I was born and raised, we were always outside playing, riding, and climbing trees — often barefoot. We even had tree forts. So engaging with nature was just a given for us. But then one day I broke my back during a nasty fall, and my dreams of competing in the Olympics were over, so I became a riding coach.

Needing a change, I moved to Toronto and studied at George Brown College. Then I got married and my husband and I moved to Bermuda to start a family. There we saw WindReach Farm, which offers all sorts of learning and recreational activities for the community. I thought it was super cool! You could say the first seed of the idea was planted then. Later we studied the model of Maplewood Farm in North Vancouver. It operates on a much larger scale, but the principles are very applicable here in Kelowna.

After running a landscaping company in Bermuda for eight years, we decided to move back to Canada, settling on Kelowna for the weather. Once here, I heard the call of my love for horses. When I got certified to teach therapeutic riding and started Arion Therapeutic Riding Association, I never imagined we would grow into such a thriving and broad social enterprise. This amazing transformation has presented both learning and financial challenges along the way, but these have only helped to shape the farm and clarify the role it can play in the greater Kelowna community.

We now offer a vast array of fun activities and helpful services for families and businesses — catering, classrooms, and a B & B, and more.

We are excited about the future!

Speak of which, I see some fantastic developments are afoot at Arion! Can you talk briefly about your upcoming projects and why they are important to Arion’s mission?

Two of particular note are the Accessible Nature Playground and the Creekside Habitat Garden Project. We’re looking forward to these starting, as we think they will really kickstart a greater awareness of Arion and what a great place it is for families to spend some rewarding time together. These two projects offer something for everyone, to create and play. Besides, who doesn’t want to play with dirt and rocks out in the sunshine? We’re currently seeking sponsors for these exciting new amenities. Please contact me to find out how to get involved!

We like to wrap up our profiles with a fun fact, something about you others may not know. Anything you wish to share?

Growing up in Bermuda, we didn’t watch much television. We didn’t even have a movie theatre! As I mentioned, we were always active, enjoying the outdoors. So it wasn’t until I moved to Canada that I even heard about the Bermuda Triangle!

2457 Saucier Road
Kelowna, BC   V1W 4B8
Phone: 778-477-1006
ariontherapeutic.farm

Tom Kernaghan, owner of Oak Writer 

I write stories about people, businesses, and communities so that people will remember what makes them uniquely powerful.
Tell me your story!

(250) 863-6297
oakwriter.com

BWB Business Member JOHN GLENNON a Quick Profile by Tom Kernaghan

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Selling happens by design, not by chance, and embracing this truth is essential in achieving desired success in business. Helping you to do that is John Glennon’s business. With ten years of experience as the president of Sandler Training, BC Interior, and as many years in a variety of sales and marketing roles, John knows not only the vital importance of reliable revenue to an organization but also how entrepreneurs can increase, master, and maintain their sales volumes.

There’s a system to it, which is what Sandler Training has perfected since it began in 1967. Now a global network with more than 250 offices, Sandler has distinguished itself as a leader in sales management, customer service, and leadership training through a simple but powerful approach: clear methods, experienced trainers, and continual support.

For John and Sandler, however, all the classes in the world won’t matter if improvement isn’t immediate, measurable, and sustainable. Whether you’re a small, medium, or large outfit, your future should not be gamble. Sandler gets results. They are also a partner in supporting Balance Well-being, so we are thrilled John shared his sales insights with us.

Thank you, John, for chatting today. Selling is crucial to the well-being of any business, and yet many of us have trouble getting a handle on it. And we often talk about the importance of network relationships, but there’s more. What are many missing?

You’re very welcome, Tom. It’s my pleasure. There are a few reasons why many struggle with sales and sales management. Firstly, there is a gap in our education. We prepare for our chosen professions, learning all the necessary aspects to perform at our best, and yet the one thing we overlook is how to properly sell. There’s no formal education for this, which astounds me, as it’s absolutely critical for success.

Well-meaning people will have dreams and aspirations, and even develop marketing plans. That gets them to hello. Sales is about everything that happens after that. I’ve yet to meet a person who doesn’t want a relationship. But the difference with an effective sales professional is that they know what should happen next. Most do not. They lack a system and process to follow.

Also, people are often in denial about the fact that they need help at all. Even when they’re not achieving the revenues they need, many don’t realize that selling, like all facets of life, requires correct and repeatable skills. Some will talk about quotes and coffee visits, for example. Unfortunately, the bank doesn’t care about quotes. People need to be honest with themselves when they’re not getting the sales results they need to be viable, and then look at what’s not working. That’s where we at Sandler come in. We have a proven system that can be customized to the needs of your organization, guiding you from a place of not doing the right things to turning them into habits that deliver.

That is great news! Why is the Sandler approach more effective than other methods?

First of all, our approach is clear and simple, not convoluted and over-engineered, as some are. People have to understand it before they can do it. Yet there is science behind our techniques, like muscle memory; it can be developed.

Secondly, we understand that adults learn through repetition and reinforcement. Most other approaches treat sales training as a one-off or add-on. The problem with that is very little of the material is either learned or implemented. We continually follow up with you to track and measure your progress, like providing a gymnasium for the mind. We believe in ongoing reinforcement.

Thirdly, our team knows what works. Many sales consultation services lack the wealth of real-life know-how our trainers bring to the room. Sandler is rich with experienced sales managers who get the Sandler approach and can easily teach it to others. They also understand the absolute necessity of ongoing sales in building and maintaining a healthy, successful company.

Balance Well-being is all about building connections and community, to help everyone reach greater success together. We see Sandler’s partnering with us as a perfect example of values alignment in action. What drew you to BWB?

For us it’s about giving back. We’ve been serving the BC Interior for 10 years now, with great success. When Shawna approached me, I liked the spirit of what she and Balance Well-being envisioned for business in the region. When you see someone trying to do good and make the community a better place to live and work, and you can be a part of it, then why not?

For me, the most powerful underpinning of Balance Well-being’s vision is that our four pillars can be flexibly interpreted and applied to many aspects of our lives. The terms balance and well-being can mean different things to different people. What do they mean to you?

Here at Sandler Training, we refer to the Balanced Wheel of Life, which encompasses eight main areas — financial, work, emotional, physical, social, et cetera — we see as necessary in creating lasting well-being, at least in the life of a business or entrepreneur. Our founder, David Sandler, understood this back in the late sixties, which was groundbreaking at the time. Business success is only one aspect of balanced success.

Today we continue to see the importance of taking inventory of specific goals on a regular basis, to ensure you have financial freedom through your sales efforts, not only to sustain a thriving enterprise, but also to enjoy all aspects of life in a way that matters to you.

We like to finish our profiles with an invitation to reveal something personal — a fun fact, a quirky hobby, or even a credo — to connect further with the reader.

I like these lines by Sun Tzu, from the Art of War: “Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.”

One without the other is dangerous ground for a business or entrepreneur. These words still apply after more than two thousand years.

We invite BWB members and anyone who wants to learn more to come and “crash a class,” to see what we do. Simply contact us and we’ll be happy to show you how Sandler can help you and your team achieve victory.

Contact info is

John Glennon
Sandler Training
109B-3677 Highway 97 N
Kelowna, British Columbia, V1X 5C3
Phone: 250-765-2047
Email: jglennon@sandler.com
www.glennon.sandler.com

Tom Kernaghan, owner of Oak Writer 

I write stories about people, businesses, and communities so that people will remember what makes them uniquely powerful.
Tell me your story!

(250) 863-6297
oakwriter.com

BWB Business Member Sheila Soule a Quick Profile by Tom Kernaghan

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For Sheila Soule, living well means living optimally. As the owner of Pure Heart Wellness, a full-range holistic service, Sheila understands that the paths to health and happiness can vary as much as the people seeking them. Fortunately, she is a skilled path finder. Sheila has her B.A.Sc in Clinical and Human Nutrition, is a Reiki Master, and has facilitated many wellness retreats, so she is ready and able to help you harmonize your body, mind, and spirit.

Sheila’s approach is an integrative one, focused on self-discovery and customizing multi-modal strategies that encompass diet, energy medicine, exercise and lifestyle, and various wellness products online. With over 20 years of experience in the healthcare field, she has established herself in the wellness arena in Kelowna.

So we are thrilled she has offered some of her valuable insights with us.
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BWB Business Member Lorraine Richmond a Quick Profile by Tom Kernaghan

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Lorraine Richmond wants to know your story, so she can help you break through it and tell yourself a better one — your truth. As a certified life and leadership coach also trained in the application of Conversational Intelligence®, Emotional Intelligence, and the Values Blueprint System©, Lorraine helps leaders to discover their values, purpose, and pathways to meaningful living and leading. To do this, however, they have to be prepared to break a few rules, challenge some assumptions, and walk away from received wisdom.

The phrase of hers that stuck with me was “resolve the cluttering dissonance.” Focused on reaching clarity, identifying authenticity, and moving people forward, Lorraine aims to bring positive change to the world one person, community, and industry at a time.

So we are thrilled she has shared some valuable insights with us.
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BWB Business Member – Sharon e. Davison a Quick Profile by Tom Kernaghan

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Sharon e. Davison would like you to know yourself and what is keeping you from realizing your personal and professional potential. An educator, coach, meditation practitioner, and lifelong lover of learning, Sharon works with individuals and groups to help them increase awareness and make behavioural shifts toward a balanced way of living and working.

In addition to having a wealth of life experiences, including being a mother and grandmother, Sharon has a B.Ed (Adult), a diploma in Career Counselling, certificates in Workshop Facilitation and Employment Coaching, and she is a Certified Money Coach (CMC)®. Sharon has also undertaken extensive studies in mindfulness and meditation with the Factor-Inwentash Faculty of Social Work at University of Toronto, the Center for Mindfulness in Medicine, Health Care, and Society at the University of Massachusetts Medical, and with traditional teachers such as Nobel Peace Prize nominee Thich Naht Hanh.

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BWB BODY Business Member – Kate Shivers a Quick Profile by Tom Kernaghan

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Kate Shivers is an allergy-reaction detective. And the offenders are the stressors that cause all manner of challenges in our bodies and our lives. Her mission is to identify these culprits, and then exile them. Like any good detective, she knows it’s about evidence in the story, and so she works holistically with clients to decode and interpret what the body is saying, to see how a person’s history has led to the development of allergy-reactions. How she does this is quite amazing.

Kate is armed with a BSc in dietetics and a BEd, and she is a registered BIE Practitioner and INFORM coach. Drawing on her years of expertise and using state-of-the-art technology, she is able to test for possible stressors. Once she has identified these, Continue Reading